Conditions
Conditions
General terms and conditions with customer information
1. Scope
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Terms of payment
7. Retention of title
8. Warranty and guarantee for material defects
9. Liability
10. Right of withdrawal
11. Exclusion of the right of withdrawal
12. Returns
13. Storage of the contract text
14. Data protection
15. Place of jurisdiction, applicable law, contract language
16. Klarna’s payment options
1. Scope
1.1. The business relationship between [goodrun / Gudrun Stolz / Alpenblick 5 / 4203 Altenberg] (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) is exclusively subject to the following General Terms and Conditions in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and objections on working days from 9:00 a.m. to 5:00 p.m. by telephone at +43 (0)699 13327282 or by email at shop@goodrun.at.
1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or his independent professional activity (Section 13 of the German Civil Code).
1.4. Any deviating conditions of the customer will not be accepted unless the seller expressly agrees to their validity in writing.
2. Offers and service descriptions
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Descriptions of services in catalogues and on the seller's websites do not have the character of a representation or guarantee.
2.2. All offers are valid "while stocks last" unless otherwise stated for the products. Otherwise, errors remain reserved.
3. Ordering process and conclusion of contract
3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart by clicking on the [add to cart] button.
3.2 The customer can then complete the order process within the shopping cart by clicking on the [Continue to checkout] button.
3.3. By clicking the [Buy] button, the customer submits a binding offer to purchase the goods in the shopping cart. The customer can change and view the data at any time before submitting the order. Required information is marked with an asterisk (*).
3.4. The seller will then send the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has sent or handed over the ordered product to the customer within 2 days or has confirmed the shipment to the customer within 2 days with a second email, express order confirmation or sending of the invoice.
3.5. If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If payment is not received by the seller within 10 calendar days of the order confirmation being sent, even after a further request, despite being due, the seller will withdraw from the contract, with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without any further consequences. The item will therefore be reserved for a maximum of 10 calendar days if payment is made in advance.
4. Prices and shipping costs
4.1 All prices stated on the Seller’s website include the applicable statutory value added tax.
4.2. In addition to the prices stated, the seller will charge shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on the shipping costs page and during the ordering process.
5. Delivery, availability of goods
5.1. If no copies of the product selected by the customer are available at the time of the customer's order, the seller will inform the customer of this in the order confirmation. If the product is permanently unavailable, the seller will refrain from accepting the order. In this case, no contract is concluded.
5.2. If the product specified by the customer in the order is only temporarily unavailable, the seller will also inform the customer of this immediately in the order confirmation. If delivery is delayed by more than two weeks, the customer has the right to withdraw from the contract. In this case, the seller is also entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the customer. If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
6. Terms of payment
6.1 The customer can choose from the available payment methods during and before completing the order process.
6.2. If payment by invoice is possible, payment must be made within [14 days] of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third parties are commissioned to process payments, e.g. Paypal, their general terms and conditions apply.
6.4. If the payment is due according to the calendar, the customer will be in default if the payment is missed. In this case, the customer must pay interest on arrears amounting to 5 percentage points above the base interest rate.
6.5 The Customer’s obligation to pay default interest does not exclude the Seller from claiming further damages caused by default.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty and guarantee for material defects
8.1 The warranty is determined according to statutory provisions.
8.2. A guarantee for the goods delivered by the Seller only exists if this has been expressly given.
9. Liability
9.1. The following exclusions and limitations of liability apply to the Seller’s liability for damages, without prejudice to the other statutory requirements for claims.
9.2 The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 To the extent that the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Right of withdrawal
– Start of withdrawal instructions for consumers –
Withdrawal by express written declaration
Every customer can withdraw from the contract within 14 days of receiving the goods by sending a written declaration of withdrawal without giving reasons. To do so, it is sufficient if the declaration of withdrawal is sent within this period (the date of the postal dispatch note is decisive). In this case, the customer is demonstrably obliged to return the goods immediately. The return shipping costs (postage) are to be borne by the customer. If the goods have been used and/or damaged, the customer must pay the seller an appropriate fee for the use, including appropriate compensation for the damage caused - up to a maximum of the value of the goods. The declaration of withdrawal must be sent to the following address:
goodrun
Gudrun Stolz
Alpine View 5
4203 Altenberg
+43 (0)699 13327282
shop@goodrun.at
Withdrawal by simply returning the goods
The customer can also exercise his right of withdrawal by simply sending the goods back to the seller within 14 days of receipt without a written declaration of withdrawal. In this case, it is sufficient to send the goods back in good time to meet the deadline. The prerequisite for this form of exercising the right of withdrawal by simply returning the goods is that the goods are not damaged or used and that the return is made with sufficient postage. The seller only bears the return shipping costs (postage) in the event of an incorrect or defective delivery.
The risk of return and proof of return rests with the customer. In the event of withdrawal by the customer (by express declaration or simply returning the goods), the seller will immediately refund the purchase price already paid - shipping costs will not be refunded. If the order is placed on open account, the customer's account will be credited.
– End of cancellation policy for consumers –
11. Notes on the exclusion of the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the data carriers delivered have been unsealed by you.
12. Returns
12.1. Customers are requested to notify the seller of the return before returning the goods – shop@goodrun.at, to announce the return. This will enable the seller to allocate the products as quickly as possible.
12.2. Customers are requested to return the goods to the seller as a prepaid parcel and to keep the delivery receipt. The seller will reimburse the customer for the postage costs in advance upon request, unless these are to be borne by the buyer themselves.
12.3. Customers are requested to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the seller's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
12.4. The modalities mentioned in this section (No. 12) of the General Terms and Conditions are not a prerequisite for the effective exercise of the right of withdrawal in accordance with No. 10 of these General Terms and Conditions.
13. Storage of the contract text
13.1. The seller saves the contract text of the order. The general terms and conditions are available online. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
13.2. The seller will also send the customer an order confirmation with all order details to the email address provided by the customer. The customer will also receive a copy of the General Terms and Conditions with his order.
14. Data protection
14.1. The seller processes the customer’s personal data for specific purposes and in accordance with the statutory provisions.
14.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the seller to fulfill and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment process.
14.3. The customer has the right to receive information about the personal data stored about him by the seller free of charge upon request. In addition, he has the right to correct incorrect data, block or delete his personal data, provided that there is no statutory retention period to the contrary.
14.4. Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the Seller can be found in the Privacy Policy.
15. Place of jurisdiction, applicable law, contract language
15.1. The place of jurisdiction and performance is the registered office of the Seller if the Purchaser is a merchant, a legal entity under public law or a special fund under public law.
15.2. The law of the Republic of Austria applies. This shall not apply if mandatory consumer protection provisions conflict with such application.
15.3. The contract language is German.
16. Klarna’s payment options
In collaboration with Klarna Bank AB (publ) , Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
- Invoice: The payment period is 14 days from the dispatch of the goods. The invoice terms can be found here .
- Installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated in the checkout. The installment payment is due at the end of each month after Klarna sends a monthly invoice. Further information on installment purchase, including the general terms and conditions and the European standard information for consumer credit, can be found here .
- Instant bank transfer: Your account will be debited immediately after you place your order.
- Direct debit: The debit will be made after the goods have been dispatched. The time will be communicated to you by email. For further information, please see here .
- Credit card (Visa/Mastercard): Available in Austria. The debit will be made after the goods or tickets have been dispatched / the service is available or, in the case of a subscription, according to the times communicated.
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. Further information and Klarna's terms of use can be found here . General information about Klarna can be found here . Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and as stated in Klarna's privacy policy .