Instructions on the right of withdrawal for consumers

Right of withdrawal

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must inform us (goodrun / Gudrun Stolz / Alpenblick 5 / 4203 Altenberg / Telephone +43 (0)699 13327282 / Email shop@goodrun.at) of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or email). You may use the attached sample cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)
– To [goodrun / Gudrun Stolz / Alpenblick 5 / 4203 Altenberg / Phone +43 (0)699 13327282 / Email shop@goodrun.at]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
- Date
—————————————
(*) Delete as appropriate.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts
– for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

Returns

The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section “Information on the right of withdrawal for consumers”.

Before returning the goods, customers are asked to report the return to the seller [goodrun / Gudrun Stolz / Alpenblick 5 / 4203 Altenberg / Telephone +43 (0)699 13327282 / Email shop@goodrun.at] to announce the return. This will enable the seller to allocate the products as quickly as possible.

Customers are asked to send the goods back to the seller as a prepaid package and to keep the delivery receipt. The seller will reimburse the customer for the postage costs in advance if requested, provided that these are not to be borne by the buyer themselves.

Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.